
OPERATIONS
the core to our management.
OPERATIONS
Operations Breakdown
General Manager Support
Guest Reviews
Hotel Operation Call

Structure
Accountability
Support
• Operational/ Departmental Training
• Investor/Owner Relations
• Task Force and Quality
Compliance and Support
• Controlled Director Portfolios
(8 property limit)
• Franchise Training
• Guest Service
• Condition
• Cleanliness
• Security
• Operations
• Quality & Risk Management
• Guest and Employee Safety
Measures
• Internal Operations Audit
• Standard Operating Procedures
Reviews
• Selective Staffing Measure
• Centralized Human Resources
• Optimal Performance Measures
OUR PERFORMANCE

Average years of experience of FHG employees
Leadership Bonus Review


At our core, Fine Hospitality firmly believes our Operations Team is the backbone to our success. Engagement, Accountability, Structure, and Support are the pillars of Fine Hospitality’s hands-on approach to operational management.
As an approved management company for major hotel franchises, we aim to achieve the highest levels of guest services while minimizing costs and attaining the highest possible Gross/Net Operating Income. Each of our properties undergoes a custom-designed plan of procedures tailored to brand and operational standards. We safeguard and polish your hotel with inspired leadership that strategically nurtures your hotel like one of our own. Our Regional Operations Managers consistently focus on efficiency and productivity in yielding effective results. Fine Hospitality has proven their ability to enhance performance through effective sales and marketing, quality training, management motivation, best guest satisfaction, cost control, and accountability incentives.
Fine Hospitality constantly pursues higher standards of service. We offer investors a superior product to ensure employee engagement, quality assurance, and the top performance of your hotel.
HERE'S WHAT WE DO

96%
Safety Effective Standards
(of 475 Employees)
GOP average of
FHG Portfolio
$18.2 M

4
Average Trip Advisor Ratings
of 25 Hotels
$48+ M
Annual Revenue
of 20 Hotels
15 Years
Budget Review

Annually
Daily
Weekly
Revenue Monitorization
Bi-Weekly
Payroll Review
Monthly
PNL Review
Bi-Monthly
Property Visit
Quality Assessments
Compliance Audit
Quarterly
Engagement

Property Reports
OUR RECOGNITION

Hotel Management has continuously awarded Fine Hospitality Group. We are honored to be recognized for the contributions and accomplishments we’ve made in the hotel management and hospitality industry.


