OPERATIONS

the core to our management. 

OPERATIONS

Operations Breakdown

General Manager Support

Guest Reviews

Hotel Operation Call

Structure

Accountability

Support

• Operational/ Departmental      Training

• Investor/Owner Relations

• Task Force and Quality 

  Compliance and Support

• Controlled Director Portfolios

  (8 property limit)

• Franchise Training

• Guest Service

• Condition

• Cleanliness

• Security

• Operations

• Quality & Risk Management

• Guest and Employee Safety

  Measures

• Internal Operations Audit

• Standard Operating Procedures

  Reviews

• Selective Staffing Measure

• Centralized Human Resources

• Optimal Performance Measures

OUR PERFORMANCE

Average years of experience of FHG employees

Leadership Bonus Review

At our core, Fine Hospitality firmly believes our Operations Team is the backbone to our success. Engagement, Accountability, Structure, and Support are the pillars of Fine Hospitality’s hands-on approach to operational management.

 

As an approved management company for major hotel franchises, we aim to achieve the highest levels of guest services while minimizing costs and attaining the highest possible Gross/Net Operating Income. Each of our properties undergoes a custom-designed plan of procedures tailored to brand and operational standards. We safeguard and polish your hotel with inspired leadership that strategically nurtures your hotel like one of our own. Our Regional Operations Managers consistently focus on efficiency and productivity in yielding effective results. Fine Hospitality has proven their ability to enhance performance through effective sales and marketing, quality training, management motivation, best guest satisfaction, cost control, and accountability incentives.

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Fine Hospitality constantly pursues higher standards of service. We offer investors a superior product to ensure employee engagement, quality assurance, and the top performance of your hotel.

HERE'S WHAT WE DO

96%

Safety Effective Standards

(of 475 Employees)

GOP average of

FHG Portfolio

$18.2 M

4

Average Trip Advisor Ratings

of 25 Hotels

$48+ M

Annual Revenue

of 20 Hotels

15 Years

Budget Review

Annually

Daily

Weekly

Revenue Monitorization 

Bi-Weekly

Payroll Review

Monthly

PNL Review

Bi-Monthly

Property Visit

Quality Assessments

Compliance Audit

Quarterly

Engagement

Property Reports

OUR RECOGNITION

Hotel Management has continuously awarded Fine Hospitality Group. We are honored to be recognized for the contributions and accomplishments we’ve made in the hotel management and hospitality industry.

640 W Lambert Rd

Brea, CA 92821

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